Support

In the tag of each product you will find two size parameters:

• size of the brand or the number with the letter
• additional indication in centimeters according to the type of garment

In most garments the parameter you find refers to the height of the child in centimeters.

If you find 6M-68cm it means that the head you selected is good for a 6 month old baby or a 68cm tall baby.
If you find 8A-128 cm it means that the garment you selected is fine for an 8-year-old or 128-cm child.

If your child is 6 years old and has an average constitution and is 128 cm tall, you know that the size 8A will fit, regardless of the age he has, of course there is always a margin of wearability.

Remember that not all children grow at the same rate. For this we help you with the anatomical reference tables. You will not be wrong anymore!

Take measures

Do as in the image and follow the instructions *.

• Height

Bring the child to a wall and place it without shoes. Take a card and place it gently on its head: make a mark on the wall. So take a centimeter and measure the distance between the sign of the head and the earth.

• Waist

Measure the circumference of your child’s life, place the centimeter at the narrowest point above the hips. Remember that many garments such as trousers and skirts have internally adjustable straps and allow you to adapt some garments to the body (up to size 16A).

• Basin

The sides are the most delicate part for wearability. Carefully measure the circumference of the pelvis, resting the centimeter well on the most protruding part of the bottom.

Reference anatomical tables

• BABY / OR 0-36 months

• CHILDREN / OR 2-10 years

• GIRL / OR 11-16 years

ANATOMIC TABLE (CLOTHING, UNDERWEAR)

SIZE TABLE (HATS)

The registered user keeps the products in the cart for 1 hour, but without any right of pre-emption towards other users. The articles are effectively reserved only after the conclusion of the payment procedure.

Through the “tracking number” sent by e-mail, following the procedures indicated on the reference courier website. We also remind you that your order is immediately visible in the “My Orders” section, accessible within the reserved area under the heading “My profile”. Here you can see the history of past orders and the status of your shipments, through a link to the reference courier website.

No, it is not possible to change a completed order. In case of purchase of an incorrect item, you can let us know by writing an email to info@junozest.com. The procedure will be the same as the return.

Write us an email to info@junozest.com indicating:
– order number
– item number
– order receipt date
– reasons for the return.

JUNO reserves the right to refuse returns if communicated, sent or sent after the 14 days indicated or if the products are not intact.
All items are checked before being shipped. They are all provided with tags, with which they must be returned: it is therefore advised not to unplug it until you are sure of the correct wearability of the garment.
Items returned with damage, dirt stains, any obvious modification or without an identification tag will be rejected and sent back to the customer, to whom the normal shipping costs will be charged.

Yes, JUNO uses an SSL encryption system that guarantees the confidentiality of information transmitted over the Internet.
All transactions that take place through the Paypal circuit, to which you will be redirected at the time of purchase, without the need for further registration, guarantee the same level of security.

Try the “Spam” or “Unwanted Mail” folder in your inbox: if it is the first time you make purchases on JUNO, some providers may label the confirmation email as spam.
If you do not find the email even in junk mail, do not re-order, but write immediately to info@junozest.com: we will contact you as soon as possible to confirm the correct receipt of the order.